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Myths and Misinformation – Utility Billing

Over the past several days the city has been contacted by residents and several comments have been made on social media about water meters reading incorrectly, water consumption being estimated, and water meters being faulty.

Here are some facts about our water meters and utility billing:

  • The Jersey Village water meter replacement program was completed in 2019. All residential and irrigation meters have been upgraded to smart meters.
  • Meters are read electronically monthly.  
  • Consumption is never estimated.
  • The billing cycle runs from the 25th to the 25th of each month; when bills are received it is for the usage of the previous month. For example the November bill that residents have recently received is for water usage from September 25 to October 25.
  • The solar cell on digital meters need to have exposure to sunlight in order to display numbers. Click here for instructions on how to read your meter.
  • An Automated Meter Reading project is underway. In the coming months residents will be able to access and monitor their water usage in real-time via an online portal. This project is scheduled to be completed by late Summer 2023. 

Things to consider:

  • Check and repair any water leaks including dripping faucets, running toilets and irrigation systems. While it may seem small, these leaks can add up over time to hundreds or even thousands of gallons of wasted water.
  • Power surges can interrupt irrigation system timers and may cause you to use more water than necessary. Check your timers regularly and re-program as needed.
  • Uncovered pools can lose thousands of gallons a month from evaporation. If you are adding water to your pool regularly, be sure to check for any pool leaks. Pool pumps have seals, valves and o-rings that can wear and can cause water loss as well.

If you have questions about your water bill, please call us at (713) 466-2111 or email us at